Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and other information you provide when contacting us, requesting a quote, or using our Services.
• Usage Data: Information about your interaction with the Site, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.
• Service-Related Data: Data provided or generated during the use of our Services, such as project details, technical data, or user-generated content.
• Third-Party Data: Information received from third-party platforms (e.g., Azure, AWS) or partners, where permitted by law and agreements.

2. How We Collect Information

We collect information through:

• Direct Interaction: When you submit forms, send emails, or engage with our Services.
• Automated Technologies: Cookies, web beacons, and analytics tools (e.g., Google Analytics) to track Site usage.
• Third Parties: Partners, service providers, or platforms integrated with our Services, subject to applicable laws.

You may disable cookies via your browser settings, but this may affect Site functionality.

3. How We Use Your Information

We use your information to:

• Provide, manage, and improve our Services, including IT solutions and customer support.
• Process inquiries, quotes, or transactions and fulfill contractual obligations.
• Personalize user experience and deliver relevant content or advertisements.
• Analyze Site usage and performance to enhance functionality and security.
• Comply with legal obligations under Indian laws, such as the IT Act, 2000, and DPDP Act, 2023.
• Communicate with you about updates, promotions, or service-related matters (with your consent, where required).

4. Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have explicitly agreed to data processing (e.g., newsletter subscriptions).
• Contract: To fulfill agreements for our Services.
• Legal Obligation: To comply with Indian laws, such as tax or data protection regulations.
• Legitimate Interests: For purposes like improving Services, ensuring security, or preventing fraud, provided your rights are not overridden.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors (e.g., cloud providers like AWS, Azure) who assist in delivering Services, bound by confidentiality agreements.
• Business Partners: For collaborative projects, with your consent or as per service agreements.
• Legal Authorities: When required by law, court orders, or to protect our rights, safety, or property.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred with prior notice, where feasible.

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or cyberattacks. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by Indian law. For example:

• Personal data related to Services is retained for the duration of the contract and up to 7 years thereafter, as per Indian tax laws.
• Usage data is retained for up to 3 years for analytics purposes.
• Data no longer needed is securely deleted or anonymized.

8. Your Data Protection Rights

Under the DPDP Act, 2023 (if applicable) and other laws, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Restriction: Request restriction of data processing in certain cases.
• Objection: Object to processing based on legitimate interests or for marketing purposes.
• Data Portability: Request transfer of your data to another provider, where feasible.

To exercise these rights, contact us at hello@xervai.com. We will respond within 30 days or as required by law.

9. International Data Transfers

As an IT services provider, we may transfer your data to third-party providers (e.g., cloud platforms) located outside India, such as in the US or EU. We ensure such transfers comply with Indian data protection laws and, where applicable, GDPR or other international standards, using mechanisms like Standard Contractual Clauses or consent.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze Site performance. Types of cookies include:

• Essential Cookies: Necessary for Site functionality.
• Analytics Cookies: To track usage patterns and improve Services.
• Marketing Cookies: For personalized ads, with your consent.

You can manage cookie preferences through your browser settings. For more details, contact us at hello@xervai.com.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., Microsoft Azure, AWS). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

12. Children’s Privacy

Our Site and Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us at hello@xervai.com to request deletion.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on the Site with the revised "Last Updated" date. Your continued use of the Site or Services constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or to exercise your data protection rights, contact our Data Protection Officer at:

XervAi Solutions LLP
Email: hello@xervai.com
Website: xervai.com/contact-us

We will respond promptly, typically within 30 days, as per applicable laws.