Your Questions, Our Commitment
Explore our comprehensive FAQ to understand how XervAi delivers exceptional IT services, cybersecurity, and support. Can’t find your answer? Our dedicated team is available at hello@xervai.com or through our contact page.
Which industries does XervAi support with its IT solutions?
XervAi delivers tailored IT solutions for industries including finance, healthcare, retail, manufacturing, and beyond. Our expertise ensures compliance with regulations like HIPAA and GDPR, addressing unique operational challenges. Explore our case studies for industry-specific success stories.
What sets XervAi apart from other IT service providers?
XervAi combines deep expertise in Microsoft Azure, advanced cybersecurity (SSO, MFA, PAM), and a client-centric approach. Our commitment to transparency, innovation, and excellence ensures solutions that drive your business forward. Learn more about our mission.
What kind of support can I expect from XervAi?
Our 24/7/365 global support team delivers rapid responses with defined SLAs, ensuring uninterrupted operations. Each client is assigned a dedicated account manager for personalized assistance. Discover our managed IT services for details.
Does XervAi guarantee service uptime?
Yes, we ensure 99.9%+ uptime through redundant architecture, proactive monitoring, and robust disaster recovery protocols. Learn how we maintain reliability in our cloud solutions.
How does XervAi structure its billing models?
We offer flexible, transparent billing options: monthly subscriptions, fixed-scope projects, or time-and-material models, with no hidden fees. Visit our services page to explore pricing tailored to your needs.
Can XervAi’s solutions scale as my business grows?
Our cloud-native solutions scale seamlessly, supporting startups to global enterprises with zero downtime. Discover our scalability expertise in digital transformation.
How does XervAi protect my data?
We employ advanced encryption, MFA, and compliance with ISO 27001, GDPR, HIPAA, backed by regular audits and threat monitoring. Explore our cybersecurity solutions for more.
Does XervAi assist with regulatory compliance?
Yes, we design solutions to meet GDPR, ISO 27001, HIPAA, and other standards, with tailored assessments and controls. Learn more about our compliance success stories.
Can I test XervAi’s services before committing?
Absolutely, we provide proof-of-concept (POC) programs and pilots to validate our solutions risk-free. Contact us via our contact page to start your POC.
Are clients locked into long-term contracts with XervAi?
No, we prioritize flexibility with transparent, no-lock-in agreements, fostering trust and adaptability. Learn about our client-centric approach on our about page.
How does XervAi handle critical IT issues?
We guarantee a 15-minute response for critical issues, with immediate escalation to senior engineers for swift resolution. See how we ensure reliability in our support services.
Will I have a dedicated point of contact at XervAi?
Yes, every client receives a dedicated account manager for personalized support and seamless communication. Learn more about our client support model.
What technologies power XervAi’s solutions?
We leverage Microsoft Azure, AI/ML, DevOps tools (CI/CD, Kubernetes, Docker), and advanced security frameworks to deliver cutting-edge solutions.
Can XervAi integrate with my existing IT infrastructure?
Yes, we specialize in seamless integration with legacy and modern systems, ensuring continuity. Explore our legacy app solutions and migration services.
How can I begin working with XervAi?
Start by scheduling a consultation via hello@xervai.com or our contact page. We’ll tailor a plan to transform your IT landscape.
How does XervAi ensure customer satisfaction?
Our client-first philosophy includes proactive communication, customized solutions, and continuous feedback loops. Read client testimonials to see our commitment in action.
Does XervAi offer training for my team?
Yes, we provide comprehensive training on our solutions, ensuring your team is empowered to maximize value. Learn more about our support and training programs.